Coming soon
Contact Ops Leadership Engine
You became a contact center manager to lead people and drive results. Not to drown in schedules, director decks, coaching logs, and intraday chaos — all before your first cup of coffee. COLE handles the noise so you can finally lead.
Sound familiar?
Most managers aren't failing because they don't know enough. They're failing because they're carrying too much — with no one in their corner who actually understands the work.
You're monitoring service levels while an agent calls out and your director is asking for a report you haven't started.
You spend more time explaining data than using it — AHT spikes, shrinkage variance, occupancy swings. The deck never ends.
You're coaching someone through a rough call while intraday is on fire and two schedule adjustments are sitting unanswered.
You're supposed to have a strategy — but you've never had a single minute to think about one.
What COLE does for you
COLE is the AI agent built by someone who has lived your job for 30 years.
Real-time decision support
Intraday guidance, staffing calls, and coverage decisions — handled in seconds, not tabs.
Executive reporting
Director-ready reports drafted in your voice — without the two-hour formatting grind.
Coaching & HR workflows
Coaching frameworks, disciplinary docs, and escalation paths — built for your world.
Performance intelligence
Understand what's driving your metrics — and what to actually do about it.
Live Build Status
We're building in public. Here's exactly where we are — updated as each phase completes.
COLE is launching in the next 6-11 weeks. Join the waitlist and be the first in — plus a founder-level rate that won't be available after launch.
No spam. No fluff. Just early access and real updates.
Something went wrong. Please try again or email mike@92eleven.com
We'll be in touch before COLE launches publicly.
You're getting in first — and at the founder rate.
Built by someone who has lived your job for 30 years.