AI tools and intelligent systems built by a 30-year contact center ops veteran — so managers and ops leaders can lead smarter, not harder. No jargon. No guesswork. Just results.
Our Products
Built from 30 years of real contact center and operations experience. Not by a tech company. By someone who has lived your job.
Everything you need to run a contact center operation like a pro — in one download. Workforce management, project management, and AI tools all together.
8 done-for-you workforce management templates built by a WFM veteran. Shrinkage planning, capacity modeling, leadership briefs — all pre-loaded with sample data.
16 professional project management templates built for ops teams. From portfolio dashboards to project rescue kits — everything you need to manage like a pro.
Built by someone who lived it
After 30 years managing call centers, workforce teams, and contact center operations for one of America's most respected brands, Mike got tired of tools built for the platform — not for the manager in the weeds at 8am on a Monday with three call-outs and a director report due by noon.
So he built 92eleven. AI tools and intelligent systems designed from the ground up for the people the enterprise vendors forgot. Real experience. Real outcomes. Built for your world.
Every template, every prompt, every system in this catalog was built from a problem Mike actually faced — and solved — over three decades on the ops floor.
See what we built →Our Philosophy
We believe the smartest thing you can do is make someone else's work easier. Give real value and it comes back tenfold. That's not just something we say — it's the foundation every product we build is designed on.
Our Story
9211 Adams Street was the best place in the world to grow up. Everything we build at 92eleven started there — with the belief that where you come from shapes where you're going, and that giving always comes back greater than what you gave.
That address isn't just our name. It's our foundation. And it's why every product we ship is built to give more than it takes.
Coming Soon
COLE is the Contact Ops Leadership Engine — an AI built specifically for contact center managers and operations leaders. Not a generic chatbot. Not another tool that makes you do more work.
Someone who already knows your world. And already knows what to do.
103 AI instructions across 8 categories. ROAT™ scoring. Voice-activated. Forecast intelligence. Director communications. Built to fix the problems that have been costing you time and money for years.
Stay Connected
We're building in public. Every post is a look inside 92eleven — the wins, the lessons, and COLE's progress toward launch.